how to change system prompts in admin portal

[hodor]

logged into my portal and can see all the system prompts. if i click the 3 dots the only options i get is play or download. how do I change those preset prompts?

TIA

 

[NicholasP_3CX]

Can you please specify a bit more specifically, which prompts?

The prompt set that the user will use by default? Is the default system prompt of the system?

The prompts that you have pre-recorded to use in the queues, intro prompts etc?

 

[hodor]

sorry i didnt give more detail, but i have an IVR set that we can transfer calls to that will play an intro message then hang up.

we transfer the call, it plays the message fine then the system plays the "bye" system prompt with a woman's voice. i dont want that system prompt to play at all.

cant figure out how to turn it off so I was just gonna replace it with quick dead air wav file. so it will just play a second of silence but i cant figure out how to get to those system prompt wav files from the admin portal.

TIA

 

[NicholasP_3CX]

The default system prompts shouldnt be modified, but you can create your own prompt set, by just copying the defaults and modifying the one you need. We do provide a promt (empty.wav) that would serve your purpose.

https://www.3cx.com/docs/localize-promptsets/