how to configure Different work Hours for each Ext in Queue

[KhaledQuenawy]

i have Different Queues .. and each Queue have Ext From Different Countries ... so how to specify Work Hours for Each Ext in this Queue

 

[FS_Mathieu]

Hello @KhaledQuenawy

How do calls come to each Queue ? If each Queue has a DID, you can use Specific Work Hours in DID Tab

 

[KhaledQuenawy]

Hello @KhaledQuenawy

How do calls come to each Queue ? If each Queue has a DID, you can use Specific Work Hours in DID Tab

Same DID but i want to specify different Office hours depending on the Ext .. because i have agent in different Countries in the same DID and same Queue

 

[Evolute IT]

Same DID but i want to specify different Office hours depending on the Ext .. because i have agent in different Countries in the same DID and same Queue

These agents can login/logout from the queue. If logged out (outside of hours), they should not ring when a call is incoming.

 

[cobaltit]

If they are in the same queue they should just sign in/out when available. You can use the extension status to auto-logout. I don't recall if you can auto-login as well based on status.

 

[Clément Rousseau]

For me the simplest way to do it is to make different working hours/schedule for each extension. And in transfer rules, log off from queue when away or out of office and only log in queue when available.

 

[jasit]

do you have yealink phones?

we have a proximity script that we use with ifttt (if this than that) app. So when a person arrives at the office it logs them in *30 and when they leave logs them out *31. uses their smartphone. Works pretty well. Can be applied to the queue also.

 

[cobaltit]

do you have yealink phones?

we have a proximity script that we use with ifttt (if this than that) app. So when a person arrives at the office it logs them in *30 and when they leave logs them out *31. uses their smartphone. Works pretty well. Can be applied to the queue also.

Using bluetooth?

 

[jasit]

I have mine set up as geofence, but you can use whatever rules you want, ie connecting to a wifi access point, Bluetooth, etc.


Arrive

https://phone.server.ca/proximity.php?ext=260&dnd=1&pwd=te20hz

Leave
https://phone.server.ca/proximity.php?ext=260&dnd=2&pwd=te20hz



the proximity script on the server has this as part of the code

if($_REQUEST['dnd'] == '1') { $dnd='30'; echo 'Set to Available'; }
if($_REQUEST['dnd'] == '2') { $dnd='31'; echo 'Set to Away';}
if($_REQUEST['dnd'] == '3') { $dnd='32'; echo 'Set to Out of Office';}
if($_REQUEST['dnd'] == '4') { $dnd='33'; echo 'Set to In A Meeting';}
if($_REQUEST['dnd'] == '5') { $dnd='34'; echo 'Set to On Site';}


Thanks,

John