How to control the Outbound CallerID on Ring Groups and Queue

[Enoch]

We have different departments with different outbound numbers, but when say a queue callback is made by the system, the outbound caller ID just shows the Virtual Extension Number of the Trunk.

For example:
Virtual Extension Number of Trunk 1: 90001
Sales Department - xxx-xxx-1000
Technical Department - xxx-xxx-1001

Sales Queue gets a callback request. When the call goes out to the client, we want xxx-xxx-1000 to show instead of 90001. Or when the Technical Queue gets a callback request the CallerID should be xxx-xxx-1001

How can we control the outbound CallerIDs on calls made by Ring Groups and Queue Callback Requests?

 

[NickD_3CX]

In the current implementation of 3CX Phone System, for calls not initiated directly by an extension you cannot set a different Caller ID, so when e.g. a Queue makes a callback (the Queue manager is initiating a call, not an extension) depending on the Trunk that is going to be used, the default Caller ID for that Trunk is going to be used. Given this, I cannot think of a way that you could present Caller ID A when Queue A makes a callback but then present Caller ID B when Queue B makes a callback.

All I can suggest is that you upvote a thread in our 'Ideas' section that is relevant to this:
http://www.3cx.com/forums/post177029.html

 

[Enoch]

k... I have upvoted the topic. I hope this does get implemented as it looks unprofessional now when our system does callbacks.

 

[astuke]

Are you using SIP trunks, or PRI?

 

[Enoch]

We are using SIP.