How to deny call forward to members of a queue

[0xDEADC0DE]

We have a support queue in 3cx and we want to force our customers to use this number.
Now they call in the office and the person forwards the call to our support. They are not allowed
to do this but it happens. So we want to deny forwarding calls to members in the support
queue. Is this possible?

 

[leejor]

To be able to do that you would have to prevent extensions from even calling the queue, let alone forwarding a call to it. That might be difficult as 3CX is really not designed to block internal calls. I assume that they are just forwarding to the 3CX queue number. You could re-create the queue and not give out the number. Make the old queue number a SIP ID on a dummy extension, which has a voicemail stating that customers must call...