How to disable blind transfers

[Logan]

I have a client, who wants to do attended transfers at a simple click of a button. The way they are currently doing it is by: Pressing 'transfer' while on a call, then pressing 'more', and then clicking on the desired BLF. The problem is that this is resulting in blind transfers, and they do not want to type in extension numbers. Is there anyway to disable blind transfers for these users?

 

[leejor]

It will probably depend on the particular set they are using. You'll need to provide that.

 

[Saqqara]

If you have provisioned the phone by 3cx. Under the provisioning settings of the phone you can. Select attended as the mode for transfer method

After making the change, you will need to click on the reprovision tab to push out the change

 

[Logan]

I kind of know how to do it, in the 3cx console I have found it under an extension in the provisioning tab. The problem is I have only found that under my clients console, but not under my companies console. My company has the standard professional I believe, while the client has the standard perpetual. Is there a setting I am missing to enable those options on my company's console?

 

[YiannisH_3CX]

For the option to be available under the provisioning options of the phone, the phone model you are using needs to support this functionality and you have to be using a recent 3CX template. The options are available in all licence types