How to distinguish calls from Queues and Groups

[onestopit]

Is there any way to display details on where a call has come from in terms of using queues and groups?

ie: A call comes in on our VOIP line on say 0121 1234567, gets forwarded through our reception IVR and into a queue or a group depending on the menu choices made - but some people are members of both options - so need to know if the call has been routed through our helpdesk queue or general enquiry hunt group before picking up call.

Is this possible on version 6 (806 release)

Thanks

Allan

 

[radcomp]

yeah id liek to know this too

cheers
Josh

 

[onestopit]

Any suggestions?

 

[radcomp]

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