How to enable Webmeeting in V.15.5 SP3

[sip.bg]

A customer has upgraded his PBX from v.14 to v15.5 sp3 directly. He has a PRO license.
However he complains he can't configure webmeeting -- the MCU list is empty.
Any clue ?

 

[LeonidasG_3CX]

1. This means his myphone port (5001) is not open to the outside world.
2. Firewall/geolocation rules which may be blocking communication the main WebMeeting portal at webmeeting.3cx.net
3. Installed license on a test PBX with FQDN A, he uninstalls the PBX and installs on another FQDN B without first releasing the previous FQDN A from the ERP. He should see an error in the management console event log regarding this if this is the case.

If the last point is the case, contact support, or myself via PM with the user's webmeeting FQDN or license to rectify this for him or the user can do this properly by releasing the FQDN from the ERP and restarting his 3CX System Service for a WebMeeting re-sync.

 

[sip.bg]

1. This means his myphone port (5001) is not open to the outside world.
2. Firewall/geolocation rules which may be blocking communication the main WebMeeting portal at webmeeting.3cx.net
3. Installed license on a test PBX with FQDN A, he uninstalls the PBX and installs on another FQDN B without first releasing the previous FQDN A from the ERP. He should see an error in the management console event log regarding this if this is the case.

If the last point is the case, contact support, or myself via PM with the user's webmeeting FQDN or license to rectify this for him or the user can do this properly by releasing the FQDN from the ERP and restarting his 3CX System Service for a WebMeeting re-sync.

The customer said that port 5001 was blocked, it is now enabled, but still MCU list is empty (after services restart).
They are checking now firewall settings (point 2).
Point 3 should not be the case.

 

[Marari]

I had this problem last week on a fresh install. I had to do a complete backup, reinstall, restore to fix the issue.

 

[LeonidasG_3CX]

I had this problem last week on a fresh install. I had to do a complete backup, reinstall, restore to fix the issue.

No need for this. Too excessive.
The problem causing this is only the 3 cases i previously stated in my last comment.

 

[LeonidasG_3CX]

The customer said that port 5001 was blocked, it is now enabled, but still MCU list is empty (after services restart).
They are checking now firewall settings (point 2).
Point 3 should not be the case.

Forgot to mention.
Make sure he hasn't cleaned up the default allowed WebMeeting server list from his blacklist. There should be a default of 3 servers in the allow/blacklist upon each clean PBX install.

Some users do delete these not knowing what they are.

 

[sip.bg]

They are allowed.
Still no result.

 

[sip.bg]

Backup & restore helped (without preinstallation).
Thanks for support.

 

[Marari]

Backup & restore helped (without preinstallation).
Thanks for support.

You're welcome!