How to fix "Chat session not found please try again."

[Naxy73]

Hello can somebody help me how to fix "Chat session not found please try again."? thanks for all answers

 

[NickD_3CX]

Where are you getting this error? Could you send a screenshot?

 

[Constantinos Constantinou]

Hello @Naxy73,

Also make sure that you have the latest version of the WordPress plugin.

 

[Rusty]

How would I get the phone number and extension number

 

[edoardoaccivile]

Hi, I've got same problem,
I've correctly configured settings,
I've got SSL and Wordpress plugin Version 9.3.1
I've set Standalone as Chat Server,
but everytime I try to chat with a live operator I receive this message:
"Chat session not found please try again."

I can't find a solution in support knowledge, faq or this forum.
Offline bot work correctly.

Please help me, or I can't use your plugin.

 

[NickD_3CX]

This could be something browser related.

Would it be possible to try on a different PC and clear all browser cache before doing so?

 

[edoardoaccivile]

This could be something browser related.

Would it be possible to try on a different PC and clear all browser cache before doing so?

Yes, I've tried multiple browsers and multiple PCs

 

[NickD_3CX]

Could you send me the URL in a PM of the web page to see if we can spot something?