live chat

  1. Solved Live Chat - Can't delete live chat from Voice & Chat.

    We are looking at adding the Live Chat option for customer projects and used the API call to build them as needed. I can make the Live Chat and they work but I can't delete them, the delete option is grayed out. If I make the live chat from the 3CX UI I can delete them. Any suggestions on...

  2. 3CX Live Chat is not working on my HTML website or WordPress site.

    Hello, I'm having issues with 3Cx Live chat. I have a 3cx Pro subscription, So I followed all the guides on the 3CX website, correctly: https://www.3cx.com/docs/manual/live-chat/ I managed to get the chat icon to show up on both Website, But i can't click on it to start chat testing. This is...
    • CommunalCCU
    • Thread
    • #3cx-livechat live chat live chat button
    • Replies: 1
    • Forum: Live Chat
  3. duytoi

    Solved How to Install 3CX Live Chat on a WordPress Website?

    Hello everyone, I'm looking to enhance my website's communication capabilities by adding a live chat feature. I've heard great things about 3CX Live Chat and would like to integrate it into my WordPress site. Could someone provide a step-by-step guide on how to install and configure 3CX Live...

  4. 3cx live chat multiple domains

    i have 1 free live chat account and already using it on multiple domains (around 7 domains) but i am unable to add more domains as input box not allowing me to add more domains in settings. Is there a limit of how many domains I can add? Also any way around to use same 1 3cx account to add on...

  5. Live chat to replace Teams for very small business?

    Hi all, I'm the owner of a bed & breakfast with a small team of 5 people. We need simply a) direct messaging between me and the manager- 2 people only, and b) then one team "channel", as Teams calls it, where the whole team can chat. We use Teams for this now but I am seeing an opportunity...

  6. Solved Office Hours 'Error 500 - OK'

    Hi, I'm having an issue with webchat stating "Chat is not available at the moment". When clicking the office hours button within Admin setup I receive a 'Error 500 - OK' popup. I am thinking this is related to the webchat not working. Can anyone help me please?
    • Statusdesign
    • Thread
    • error 500 live chat
    • Replies: 2
    • Forum: SMB

  7. Live Chat Name And Email Not Working!

    Hi! I have setup a livechat for my website octaitech.com. But there is an issue with the chat system. Under admin settings, I have set up request for name and email when a user clicks on the chat button. The name and email space show up, but nothing happens when I click on it. Also, the greeting...

  8. Live Chat Integration using Google Sites - How was it solved

    Can someone please advise how this thread was solved: https://www.3cx.com/community/threads/live-chat-integration-using-google-sites.70129/post-371601 I'm having the same problem with the live chat code embedding or URL link insert and it seems like this post was solved but it was taken to a...
    • MikeGR
    • Thread
    • google sites live chat
    • Replies: 2
    • Forum: Live Chat

  9. Embed live chat into wordpress admin

    Hello is there a js script to embed the live chat into wordpress admin?

  10. problem with Live Chat

    Hi, This problem is happening on a hosted instance, but I can't post in that section it says I don't have a hosted incense. I configured Live Chat to request the name and email of the client, but it didn't apply it, the client can start the chat or the call without providing the required info...
    • zakaria m
    • Thread
    • bug live chat require name and email
    • Replies: 5
    • Forum: SMB
  11. TLCtech

    Website Live Chat Available When Group Members Are Not

    Afternoon all, I hope this is a relatively simple fix. We have Live Chat on our website. At first, it was just going to one person. Now bosses want it to go to a group of 3 people. Each person is available at different times throughout the day, and week. Usually there is one person who covers...
    • TLCtech
    • Thread
    • live chat ring group routing status
    • Replies: 7
    • Forum: Live Chat
  12. pmterp

    How to identify the source of a live chat session?

    When using the 3CX Live Chat Plugin, when a new message is received, the queue name associated with the plugin is identified. However, if the extension's or queue's 3CX Talk URL is used by the participant, it comes across without identifying the source of the message. We have a client that will...
    • pmterp
    • Thread
    • live chat personalized link talk link talk url
    • Replies: 0
    • Forum: Live Chat

  13. The Live Chat box shows "Chat is not available at the moment"

    I have a live chat installed using Live Chat code generator, the chat box works until last month. but it stop working and shows this "Chat is not available at the moment". What could be the cause of the issue?

  14. Multiple SMS Queues with Single number

    Is there a way to create a SMS Queue so that all inbound messages go to "Group A" Agents (i.e reception team), whilst still allowing "Group B" Agents (all other users) to send outbound messages and recieve transfered messages but not see the initial inbound message when its first recieved?
    • TL-Co
    • Thread
    • live chat sms
    • Replies: 1
    • Forum: SMS

  15. 3CX chat bubble not appearing on Wordpress site

    Hello I've set up a LiveChat on our website and I've followed all the instructions from what I can tell properly. The plugin is installed on the wordpress site and the live chat address is in there. It's enabled on all pages and the 'Your website' field in the live chat settings is our domain...

  16. Identifying which website a live chat message came from?

    Hello, We use the live chat plugin on one of our pub websites, and we want to roll it out to many of them. The messages are delivered to queues, but how can our agents identify from which website the chat originated, i.e. they want to chat to us about pub X? Each pub has a different URL for its...

  17. Live chat input boxes disabled in HTML?

    Hi, I'm sure there's a simple answer to this, but I'm testing out Live Chat and I have noticed two peculiar things: When I open the chat box, I can't type in the name or email input boxes. When I inspect the HTML, I see that they have a disabled attribute. Why is that, it doesn't seem right? To...

  18. Create CRM contact from Live Chat

    Hi, I have developed a custom CRM integration with Jira and would like contacts to be created from live chat. Everything that I've read so far seems to indicate that live chats simply aren't recorded in the CRM if no contact was found during the initial lookup, but is there a way to call...
  19. Justin Estruch

    Transfer chat to queue

    Hello, It would be nice to be able to transfer chats between queues and to be able to "return" a chat to the queue. For example, if a chat comes into the parts queue. An agent notices the chat is a question relating to support and not for parts. It would be nice if the agent could transfer the...

  20. 3CX Live Chat Bubble - Wordpress CSS styling & Placement

    Im having an issue on styling 3CX Live Chat Bubble, i need it to placed a little higher only on mobile device, is there a way?
    • waterline
    • Thread
    • css live chat position styling
    • Replies: 1
    • Forum: Live Chat
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