How to forward a call from a voip provider to another

[Mbacicc]

Hi, is there a way to answer a call with an IVR, and transfer this call to another voip external line?
Thanks
Mbacicc

 

[igor.snezhko]

This is possible via some simple steps.

1. Create Digital Receptionist
2. Create Extension
3. Create Inbound (Line) Rule that forward all calls to DR
4. Set Time Out on DR that all calls will be forwarded to Extension you create at step 2.
5. Set on Ext you create at step 2 "Forward All Calls" rule that forward all calls to External number.
6. Set Outbound rule that route this External Number to you VOIP provider.

Thats all.

 

[Mbacicc]

Thank you for your answer. I was trying to transfer to external line but I had this error:

17:14:47.703 Call::Terminate [CM503008]: Call(1): Call is terminated
17:14:47.671 Call::Terminate [CM503008]: Call(1): Call is terminated
17:14:47.656 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:080XXXXXX forwards to DN:800
17:14:46.890 Call::RouteFailed [CM503014]: Call(1): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
17:14:46.890 CallCtrl:nSelectRouteReq [CM503013]: Call(1): No known route to target: [sip:[email protected]]
17:14:40.843 Call::RouteFailed [CM503014]: Call(1): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
17:14:40.843 CallCtrl:nSelectRouteReq [CM503013]: Call(1): No known route to target: [sip:[email protected]]
17:14:34.781 Call::RouteFailed [CM503014]: Call(1): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
17:14:34.765 CallCtrl:nSelectRouteReq [CM503013]: Call(1): No known route to target: [sip:[email protected]]
17:14:28.515 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:080XXXXXXX forwards to DN:800
17:14:28.500 CallCtrl:nLegConnected [CM503007]: Call(1): Device joined: sip:[email protected]:5060
17:14:27.875 CallCtrl:nLegConnected [CM503007]: Call(1): Device joined: sip:
17:14:27.875 CallCtrl:nSelectRouteReq [CM503004]: Call(1): Calling: IVR:800@[Dev]
17:14:27.859 Line:rintEndpointInfo [CM505003]: Provider:[Eutelia] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.2:9016]

Outbound rule is Calls to Numbers starting with (Prefix) 0, route 1, strip 1 number, in order to dial the number i want when i obtain the external line.
Is this correct?
Extension 100 forwards all calls to external number 0.
800 is the extension of the DR, configured with a 1 second timeout to forward to 100.

Thanks
Mbacicc

 

[igor.snezhko]

You do not need to press 0 and strip 1 digit to get outbound line.
Simply drovide outbound number as is.
In the outbound rule remove 0, do not strip anything.

Just enter number of digits in external number. For example if you call number 1234567 enter

Calls to Numbers starting with (Prefix) - empty

Calls to Numbers with a length of - 7

Route 1 Strip Digits - 0

The system automatically recognize this number as outbound based on numder of digits you provide in Outbound Rule.

 

[Mbacicc]

Ok, i've done that, but the problem is still here

17:14:34.781 Call::RouteFailed [CM503014]: Call(1): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
17:14:34.765 CallCtrl:nSelectRouteReq [CM503013]: Call(1): No known route to target: [sip:[email protected]]

Is it normal? I think it can't forward to the 100 extension. It isn't registered, but there is the forward rule to external number

 

[igor.snezhko]

Try to restart 3cx phone system service in Windows just after configuration.

I found that configuration not completely applied if you do not restart this service.

 

[Mbacicc]

Maybe i found my problem. Before i've set up a sip port <> 5060 to allow another sip device in the net to work, now i've set up 5060 to this server, but it isn't forwarded and it doesn't work, i've forwarded the port and restart my pc to see the results.
I'm trying
Thanks for your help

 

[Mbacicc]

Ooooook, it works! Thanks

But only with an italian provider named Eutelia. If I try to make a call using Internetcalls.com it doesn't work, even if it's registered. I don't know.

i've to take a look to providers that allows making calls by 3cx.
Thanks for your help. very useful

Bye, Mbacicc

 

[igor.snezhko]

You are not sure, it is WORK with internetcalls but you need make some changes in SIP request (i.e. in this provider's properties in 3CX).

I need some time to investigate this issue.