How to forward incoming calls based on 3 rules?

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nesic

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Hello,

I have 1 trunk.
I have defined office hours globally in my configuration to Mon-Fry from 9:00-15:00.
For all incoming calls I route them to a call queue... and outside office hours I route all calls to an Out of Office IVR with a short message that informs that we are out of office. This works fine.

Now I need to have a third rule, to receive calls on Fry from 16:00 to 19:00 and route them to an extension or a call queue. I can´t find how to do this, mantaining the other 2 rules.

Is possible to do, different specific rules based on different hours?

Thanks in advance
 
now you can use a small hack to do so, create a extension (dummy which NO phone registered).
Extension can switch between 3 profiles (and with this destinations).
In office, out of office and break. Check the academy for the correct setup of extension office hours. Hope this helps
 
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