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- Oct 7, 2016
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Hello,
I have 1 trunk.
I have defined office hours globally in my configuration to Mon-Fry from 9:00-15:00.
For all incoming calls I route them to a call queue... and outside office hours I route all calls to an Out of Office IVR with a short message that informs that we are out of office. This works fine.
Now I need to have a third rule, to receive calls on Fry from 16:00 to 19:00 and route them to an extension or a call queue. I can´t find how to do this, mantaining the other 2 rules.
Is possible to do, different specific rules based on different hours?
Thanks in advance
I have 1 trunk.
I have defined office hours globally in my configuration to Mon-Fry from 9:00-15:00.
For all incoming calls I route them to a call queue... and outside office hours I route all calls to an Out of Office IVR with a short message that informs that we are out of office. This works fine.
Now I need to have a third rule, to receive calls on Fry from 16:00 to 19:00 and route them to an extension or a call queue. I can´t find how to do this, mantaining the other 2 rules.
Is possible to do, different specific rules based on different hours?
Thanks in advance