How-to: Hang up via Digital receptionist

[packhamster]

Hi,

First of: This is an amazing piece of software! Thank you all @ 3CX (and all the smart people here in the forum)!

My question: I am building an automated support system using the digital assistant and virtual mailboxes. In other systems I have worked with there is an 'End call' option under the action drop downs. It's used at the end of a tree like "To end this call press 9". What follows maybe a prompt like "Thank you, good bye" which action would be to end the call. Is there such a function in 3CX?

Any help/hint would be much appreciated!

 

[Anonymous]

I have not spend much time with the IVR but here is my thoughts on this.

When you record a message or want to cancel the call you get the messasge:

"Press pound to record your message"
Than
'Message recorded"

I assume you can use this functionality.

 

[packhamster]

Nope

Thanks, I saw that too and tried, but unfortunately it doesn't work

 

[N_G]

Thanks for your nice feedback!

Currently there is no such option, callers can just hang up the phone. However we will consider your suggestion as a feature request for future versions.

 

[Alexander]

Hi !

You can use '#' (pound) to cancel a Digital Receptionist dialog. So you can add somethin like 'press pound to disconnect...' to you Digital Receptionist's wellcome prompt.