How to limit AI Receptionist from transferring outside of business hours

[gbtinc]

I have office hours set for departments where if you call it outside of office hours, it plays a message and transfer the call to a voicemail. these hours apply to the main queue and backup ring group.

When the AI speaks to a caller and 1) the caller ask to transfer or 2) if the AI is at it's knowledge limit; it'll tell the caller that the department is available and it does the transfer regardless of office hours. Can the AI advise the caller of office hours and will need to be transferred to voicemail?

 

[KyriacosS_3CX]

Hi,

How is the the call reaching the AI? This is a direct dial in? The AI does not have a direct knowledge of real world times. You can always try creating 2 agents, where one is instructed explicitly that it's the out of office hours service and should only take messages or send to voicemail.

 

[gbtinc]

hi KyriacosS_3CX, sent you a dm.

 

[KyriacosS_3CX]

Received. I would say that for the time being the agents don't have full access to all PBX resources, but we are developing guides and examples to show what functionality can be squeezed from the current edition. The next releases will be adding a lot of native functionality.