We have a digital receptionist that connects to a not registered user extension and this on office hours to a queue. Since this system is inherited from previous users I am assuming that this layout was created this way so that the voice mail and the calendar a user extension has can be used. But the problem is that we don't want the caller to be able to directly dial an internal extension when waiting in the options menu of digital receptionist. Searching the forum I found that this is a default feature but I don't know how to get rid of it for the specific.
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