How to Pickup Call in Queue with Priority Hunt when Agent is not available?

[johnbenjcavu]

We use a priority hunt queue for a small group of people. How can I take/answer a call while i see it ringing another agent when I know that other agent isn't available to pick up the call? (Perhaps the agent stepped away and didn't sign out of the queue)

Is there a way "pickup the queued call" using the 3CX Windows Client, or the Web Client?

thank you,

John

 

[Evolute IT]

Right click on the call in the switchboard, the option "pick up" is in there.

 

[Alphabetic]

You might need to specify this option too. Im not sure if it gives you pickup rights when you're part of the same or different Q

 

[johnbenjcavu]

Thank you both. We did need to provide the Perform operations setting and then the Pickup option became available.