How to read 3cx call reporter

[Hammertime]

Hi

The function in the call reporter called Queue statistics
It shows 3 options.
Recived time
Answer time
Abonndond time

My questions is what those the numbers mean.
I figuered out the abonnedond time. But what is recived time and answer time?

Thanks in advanced
Hammertime

 

[Hammertime]

Hi again

The recieving time i guess mens how long people are in the queue before the call is taken.
But answer time?? Is that the time a customer is calling at a agent before the agents takes the call??

´This is what 3CX call repoter says
Reciving time - 02:33 Answer time - 01:12 Abonandon time - 01:49

Would that mean that the customer first waits 02:33 in reciving time and the waits 01:12 in answer time?

 

[Hammertime]

Hi..

Is there no one that can explane me what the diffrent is between Answer time and reciving time?