how to record all calls in a queue in V16

[Kellermeister]

I have upgraded this installation succefully from v15.5 to v16 on a commercial pro licencse
there are several queues, one queue recorded all calls by default for security reasons.
now I can't find this feature anymore, there is only an option in the queue for opt in/opt out with DTMF 3, but this option is not working at all - dtmf 3 shows no difference, its not recording.

I can enable the option "record all calls" on the extension, but not on the queue anymore. I'm a mistaken?

br
Gerhard

 

[Evolute IT]

I have upgraded this installation succefully from v15.5 to v16 on a commercial pro licencse
there are several queues, one queue recorded all calls by default for security reasons.
now I can't find this feature anymore, there is only an option in the queue for opt in/opt out with DTMF 3, but this option is not working at all - dtmf 3 shows no difference, its not recording.

I can enable the option "record all calls" on the extension, but not on the queue anymore. I'm a mistaken?

br
Gerhard

Queue Recording
Configure how recording will be managed when users call this queue and press DTMF 3.
[x] Allow caller to opt-out of being recorded
[ ] Ask caller to be recorded (opt-in)

This settings records all calls unless being opt-out via DTMF 3.

 

[Kellermeister]

Thx for the answer, but as I stated, DTMF 3 makes no difference.

1. If I check opt-out, no recording happens - the recording should start immediatly, until a DTMF 3 occurs, shouldn't it? well, it doesnt, there's no recording visible.
2. if I check opt in, I can dial 3 on the caller side but seemingly without any recording to be started.

The only thing that seems to be working is to press "record" on the agents softphone, but thats clearly not what I need/want

 

[Evolute IT]

Thx for the answer, but as I stated, DTMF 3 makes no difference.

1. If I check opt-out, no recording happens - the recording should start immediatly, until a DTMF 3 occurs, shouldn't it? well, it doesnt, there's no recording visible.
2. if I check opt in, I can dial 3 on the caller side but seemingly without any recording to be started.

The only thing that seems to be working is to press "record" on the agents softphone, but thats clearly not what I need/want

That sounds awfully like a bug!