how to release old fqdn when instance is no longer showing in portal

PhonesRnotUS

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long story short our v18 license expired a few months ago and I attempted to upgrade to v20 by creating a new instance and restoring the backup, didn't go smoothly. I purchased a new license in the process and somehow have ended up with a new instance that still carries the expired license and no fqdn attached, I also cannot activate it with my new key.
I would like to redeploy a new instance from the correct system key in the portal however my old fqdn is still in use but the system is no longer visible in the portal to be able to unlink it. Is there a way around this myself without using a new fqdn?

Thanks
 
Can you please submit your request to the Customer Care team from the contact form below so we can check it further?
https://www.3cx.com/contact/
 

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