How to remove REC tab from Reports (call logs)

[parthasarathy.r]

How to remove REC tab from 3cx reports -> Call Statistics Report -> Call Logs ?

 

[Pierre_3CX]

Hi there,
REC column will always be visible but restrictions can apply on the links listed, admin sees recordings for anyone.
However a user will have restricted access to his own recordings by default, by creating access through extension properties / Options / Allow 3CX Web Reports Access, and not ticking "Can download any recording" below.

 

[parthasarathy.r]

Hi PJ,
Thanks for your reply, The play button shows even after deleted the audio. How to remove play button in the report in-case of audio not available in the server?

 

[Pierre_3CX]

How was removed the recording? file delete from explorer ?

 

[parthasarathy.r]

Yes deleted from the folder. (c:/program data/3cx/data/recordings/egrecord.wav).

 

[Pierre_3CX]

Unfortunately the recording path is stored with the call log in database and therefore deleting file doesn't deletes the record.

 

[parthasarathy.r]

Then how to remove it. Is there any other option?

 

[Pierre_3CX]

One could delete recording from 3cxphone logged as the said extension, but the outcome is the same in v12.5.