How to restart service v15.5 if no dashboard

[flexible3]

Hello,

When I try to login in a v15.5 3cx installation I see the exception:
Error Code: INET_E_RESOURCE_NOT_FOUND

How can I find the cause of this?
Restarting helps nothing. Can I find somewhere a log? I checked nginx log already but those errors are 15 days old.
2019/05/22 21:05:45 [notice] 10520#9400: signal process started
2019/05/22 21:06:51 [warn] 6612#6616: "ssl_stapling" ignored, issuer certificate not found for certificate "C:\Program Files\3CX Phone System\Bin\nginx/conf/Instance1/*.be-crt.pem"

2019/05/22 21:06:54 [warn] 7228#7232: "ssl_stapling" ignored, issuer certificate not found for certificate "*.be-crt.pem"
2019/05/22 21:06:55 [warn] 7308#7312: "ssl_stapling" ignored, issuer certificate not found for certificate "*h.be-crt.pem"

Yesterday it was still working
I restarted the pc and saw nothing changed. Via control panel - services, I don't see 3cx services. Dashboard can not be opened!

Yours faithfully,
Tom Van de Putte

 

[JohnS_3CX]

Hi Tom,

To restart on services on Debian, log into the console and run the command sudo 3CXStopServices && sudo 3CXStartServices This will stop all 3CX services that may still be running and then attempt to restart them.

If you are on Windows, you will need to go to the Services panel and restart them from there. If they do not appear there then the services are no longer registered on your machine, you will most likely have to reinstall in this case.

As for the certificates, "C:\Program Files\3CX Phone System\Bin\nginx/conf/Instance1/*.be-crt.pem" this file name is not valid, you cannot have filenames in windows that start with a star, hence the system cannot find the certificate most likely, but this is separate from the issue above.

 

[flexible3]

Hello,

That's idd the issue. I don't see them on my machine. But the pc has rebooted. So no uninstall occur. And the 3cx directories are still existing.
I don't see anything in the logs. When I try to start the nginx.exe manually, it takes a very long time and then I see the login page. Login not working. Any idea if there are some logs or other stuff I can do?




Yours faithfully,
Tom Van de Putte

 

[JohnS_3CX]

Hi Tom,

At the very least they should appear in the list as stopped. If the services have disappeared completely I think the only option now is to reinstall V15.5SP6 or above, by using your last backup.

 

[flexible3]

The problem is that the customer his maintenance has expired. He has a perpetual license. Is it possible to reinstall?

Where can I download V15.5 sp 6?

 

[JohnS_3CX]

In this case it is best to first contact Support via https://www.3cx.com/contact-form/

They can verify the key is indeed eligible to install 15.5SP6 and if so provide you with the installer.

Otherwise they will accordingly advise you how you can proceed forward.

 

[nfr]

To restart on services on Debian, log into the console and run the command sudo 3CXStopServices && 3CXStartServices This will stop all 3CX services that may still be running and then attempt to restart them.

Just curious; what would be the windows powershell equivalent to this?

 

[JohnS_3CX]

@nfr Windows is different from linux, there is no equivalent, I suppose you would have to make your own script to manually stop and start the services using sc start/stop ServiceName

 

[Shawn]

i don't think there is a stop and a start that will restart all 3cx services. you can open windows services manager (services.msc) and restart all 3cx listed services individually


or use the net stop 'service name' and net start 'service name' in an elevated command prompt or power shell session. you can easily write a script in either command prompt (.bat) or power shell (.ps1) and stop and start each service in succession.