How to restore call logs from backup

[Michele Communikare]

After a while, the customer carelessly deleted the cal logs of the last month. I have the backup generated by 3cx. Is there any way to restore them?




Thank you
Michele

 

[Michele Communikare]

How can I verify in the zip file that the cal logs are really there for the days I am interested in?



Thank you

 

[ChrisC_3CX]

After a while, the customer carelessly deleted the cal logs of the last month. I have the backup generated by 3cx. Is there any way to restore them?

I'm afraid the only way would be to restore the whole backup meaning that you would lose all call logs from the time the backup was created up to the time you actually restored it.

How can I verify in the zip file that the cal logs are really there for the days I am interested in?

You could check the DbTables folder and then the cl_calls.csv file. We strongly recommend that you make a copy of the backup file before accessing it, even if it's only for read purposes, and then discarding the copy backup once done. Under no circumstances should you use a backup that was previously accessed to restore a 3CX Instance.

 

[Michele Communikare]

Thank You


Michele

 

[ChrisC_3CX]

You're welcome! Please feel free to start a new thread should you need additional information or assistance!