How to see call history for everyone

[digitaltown]

As an admin of mi 3CX hosted I need to see the call (incoming and outgoing) for everyone, not just mine. How can I do that?

 

[JohnS_3CX]

Hello,

At the moment this is not possible, it is however in our plans to add reporting so you will be to see reports of the calls.

 

[Shuichi Menrai]

Hello,

At the moment this is not possible, it is however in our plans to add reporting so you will be to see reports of the calls.

That's so good for our customer.
Does the plan also include mobile apps?

 

[Itel628]

HI
Is it possible to allow a manager have "Monitor (Has access to reports, chat logs, call logs & recordings)" read only.
currently if you allow this option they can delete recordings etc...which is not what i would expect Monitor option to allow.

 

[JohnS_3CX]

HI
Is it possible to allow a manager have "Monitor (Has access to reports, chat logs, call logs & recordings)" read only.
currently if you allow this option they can delete recordings etc...which is not what i would expect Monitor option to allow.

Not at the moment, there is no Monitor only option.

 

[Shuichi Menrai]

Hello,

At the moment this is not possible, it is however in our plans to add reporting so you will be to see reports of the calls.

Is this plan still underway?
The roadmap stated that updates would be included in Update 6, but I haven't come across that feature yet.

 

[AKIHIRO@CCA]

Hello.
My clients also expect this feature.
Do you have any plans to implement it?

 

[VoIPTools]

If by "3CX hosted" you mean your server is hosted by 3CX, there are few options available. You could create an IP socket connection to the CDR service and collect the data and build a report yourself. I, however, have always been concerned about the loss of data if your socket connection goes down for any period of time.

There are additional options if you host 3CX yourself, or with a hosting company that allows direct access to the CDR files, or 3rd Party tools like our 3CX Exporter

 

[JohnS_3CX]

There are later plans for StartUP (as this question was posted in the StartUP forum).

For dedicated systems you have the Reports of course and the call history available from the management console.