How to set 'office hours' on a line by line basis?

[warwick.schaffer]

We have a situation with different staff members in different time zones and some part time. I can see how to set 'office hours' overall but not on an individual basis. We want phones to ring in working hours for people but not after.

Put another way we want each user to be able to set the hours they are available and when not. There is not enough consistency between staff to be able to apply general rules.

 

[Saqqara]

You may be able to use extension autoswitch function to control calls https://www.3cx.com/docs/manual/pbx-extension-management/

https://www.3cx.com/community/threads/auto-switch.64241/

Another option is to use queues, where end users can log in and out of queues , requires pro / ent license

 

[warwick.schaffer]

Office hours can be set globally or at each sip trunk , ddi number

If you want more control , you need pro license and use CFD https://www.3cx.com/docs/manual/call-flow-designer-manual/

-- >Okay this looks good and we do have a pro license but no windows machines around here.

 

[ChrisC_3CX]

Office hours can be set globally or at each sip trunk , ddi number

You can set Office hours per extension too, but, all office hours do for extensions is affect their profile status if Autoswitching is on. So I'd recommend also looking into what @Saqqara mentioned:

You may be able to use extension autoswitch function to control calls https://www.3cx.com/docs/manual/pbx-extension-management/

You can give the extensions access to the Management Console and specifically only the "Manage own extension" right so they can edit their working hours as they please: