Solved How to troubleshoot high cpu usage?

[ElementalWindX]

I have a v16 newest version PBX that is stuck at 42% cpu usage non-stop.

What are the best ways to go about troubleshooting a high cpu usage instance of 3cx?


Thanks!

 

[cobaltit]

Windows, Linux, bare metal, VM, cloud? Dedicated 3CX machine? Brand new install? Recently upgraded? Any information at all would help.

 

[ElementalWindX]

Windows, Linux, bare metal, VM, cloud? Dedicated 3CX machine? Brand new install? Recently upgraded? Any information at all would help.

Linux, VM in a cloud provider. Dedicated 3cx. Been installed for a while. Just upgraded it to the newest version but the graph shows it's been doing it all day before the upgrade.

 

[ElementalWindX]

When I run top, it shows that TKCd-DaemonPer is using 18%~ avg and tkchelper is using 18%~.

For reference this is a Pro 16sc with 18 extensions on a 1vcpu, 2gb memory, 60gb storage vm.

I have another instance with the same setup with 21 extensions and it's only using maybe 4% cpu.

 

[cobaltit]

You sure that's dedicated? When I google TKcd that looks like linux cd playing software:

http://users.actrix.co.nz/michael/tkcdpage.html

 

[ElementalWindX]

You sure that's dedicated? When I google TKcd that looks like linux cd playing software:

http://users.actrix.co.nz/michael/tkcdpage.html

I haven't installed anything other than 3cx onto this VM. I figured those processes were part of 3cx.

 

[ElementalWindX]

Listing the services it shows:

tkc_standalone_daemon.service enabled
tkc_standalone_helper.service enabled

Can't find anything on google about them.

 

[ElementalWindX]

Ahhhhhhh nvm. I just realized. I installed Solarwinds Take Control program onto this VM.. Completely forgot about it. Interesting that it caused such a huge spike...