How to use press 1,2, etc. during a phone call.

[XKK]

Hi, I try to call a client this morning, and they use a digital reception system. The system ask me to press "1" for sales, "2" for customer support, etc. When I press "1", or "2"....tried every button, nothing happened.

I am using Yearlink T48G connected to 3CX server. Is anyone know how to setup the 3cx system, so user can press 1, 2,...etc.during the call?

Thanks a lot!

 

[Evolute IT]

Hi, I try to call a client this morning, and they use a digital reception system. The system ask me to press "1" for sales, "2" for customer support, etc. When I press "1", or "2"....tried every button, nothing happened.

I am using Yearlink T48G connected to 3CX server. Is anyone know how to setup the 3cx system, so user can press 1, 2,...etc.during the call?

Thanks a lot!

You will need to find the IVR under Inbound Rules, depending on the DID. Then, under Digital Receptionists, you go to that IVR and you'll see a table with all digits and what they do.

 

[XKK]

Hi, Frederick,

Thanks for helping me. I am trying to call other people, during the call, I was asked to press 1 or 2...etc. to interact with their phone system. But when I press the button on my yearlink phone, nothing happed.

I looked the digital receptionist on my 3cx server, it looks like is for other people call me.

could you help. Is there any setup in outbound rule?

Appriciated

 

[cobaltit]

Assuming you are using the recommended firmware and templates with your 3CX installation then this is a problem with your SIP trunks. I assume you are not using a 3CX certified SIP trunking provider so you'll need to talk to them about why your DTMF is not working.

 

[cobaltit]

There's always the chance that it's a problem on your client's side as well. Have you ever called somewhere that required you to press digits during the call and it worked? If so, it might be a problem on their end and not yours.

 

[XKK]

Hi, Cobaltit,

Thanks for the reply, I am using "Australian phone company", not sure if it is certified sip trunking provider, I have sent them an email, see if they can have a look the problem.

Thanks