Hi Friend.
We have a call queue the work time is in 9:00AM-9:00PM. But queue manager want to change the work time to 9:00AM-6:00PM and forward the call to mobile ( they will change it frequently) during 6:00PM-9:00PM and weekend.
We have some tests , Eg: using state schedule and set when the agent is in unregistered , forward the call to his mobile. even set a virtual agent. But the problem is the agent is offline when they leave office. the call will never forward to their mobiles. but if we call them extension ,not the queue number ,it will success.
Is there any methods we can achieve this? It's better we can let user to change by their set with limited access.
Thanks all answers.
We have a call queue the work time is in 9:00AM-9:00PM. But queue manager want to change the work time to 9:00AM-6:00PM and forward the call to mobile ( they will change it frequently) during 6:00PM-9:00PM and weekend.
We have some tests , Eg: using state schedule and set when the agent is in unregistered , forward the call to his mobile. even set a virtual agent. But the problem is the agent is offline when they leave office. the call will never forward to their mobiles. but if we call them extension ,not the queue number ,it will success.
Is there any methods we can achieve this? It's better we can let user to change by their set with limited access.
Thanks all answers.
