Solved https://login.3cx.com/ no email received for password reset

[mctcondez]

I am trying to reset a 3cx customer login from one of our clients to release the FQDN tied up to a commercial license. Been requesting numerous times for a "Forgot your password", but no email was received from said request.

Note: the mailbox was tied to an ex employee mailbox which we already have access to. I have done some inbound emails to said mailbox, mailbox is working fine, manage to received all test emails. I have checked from o365 spam filtering portal i don't see any emails delivered / caught by o365 spam filtering service.

How can we regain access to 3cx login if we are not able to reset the password?

 

[JohnS_3CX]

Hi,

Perhaps the reset email is being sent to another mailbox you are not aware of, not the one you are expecting?

 

[mctcondez]

@JohnS_3CX , I am pretty sure that I have full access to the mailbox which is the registered owner of the license as I do have full control over the o365 exchange administration.

I will send you a private message of the details.

 

[mctcondez]

Thanks heaps @JohnS_3CX for your assistance with this issue. All good now, managed to gain access after the password reset.