I am not receiving updates V20 - Alpha 2 and Beta 2 on some of my enterprise accounts

[PrismRoute]

While several of my accounts have received version 20 update alpha2 (Version 20.0 Update 2 Build 688 Alpha) and beta 2 (Version 20.0 Update 2 -Build 708 Beta), some are still stuck on version 20 alpha 1 (Version 20.0 Update 1 Build 731 Release)
I check for daily updates, but no progress has been made on these particular accounts! Do you have any idea why?
All of them are Google Cloud and Amazon Lightsail (self-hosted)
Mo

 

[TheodorosG_3CX]

Is the PBX able to activate?
Have you tried to reboot the machine or restart the PBX services?

 

[PrismRoute]

Yes, all are active and working correctly; all are self-hosted. Everything is the same. Even though SSH, when I tried to update the 3cx, it says the last update is currently installed. For some reason, it cannot get the latest update. And I have no idea. Some times we should wait a couple of days to recive an update push, but Intsllaed one of them just days ago, and I got an update after installation but it is still the one I've installed is not getting updates any more

 

[TheodorosG_3CX]

Were the PBX's deployed with the 3CX ISO?

 

[PrismRoute]

Yes, I installed all of them using the 3CX ISO, as I have done many times over the past four years. This is the first time I've encountered this issue. Currently, there are two accounts that I'm having trouble updating. Initially, I installed the beta version and then updated to version 20 Alpha, but since then, there have been no updates for these two accounts.

 

[3cxjan]

I have this problem as well on one of our self hosted 3CXs. I rebooted all services and restartet the OS. What else can be done besides reinstall the 3CX?

 

[PrismRoute]

I have done it as well, but it's not getting updated after the Alpha version. anyone at 3CX can help, please?

 

[Mijal]

Same Here not getting update after Version 20.0 Update 1 (Build 731 Release), It happens to machine which are upgraded from V18.

 

[Benoit_bravad]

We’re experiencing the same issue here. Some of our self-hosted 3CX systems are not receiving updates.

It’s not just the updated v18 systems that are encountering this problem. I have a fresh install v20 system that is also affected, while some systems that were upgraded from v18 to v20 are functioning properly

 

[TheodorosG_3CX]

Is it possible to create a support ticket so we can check this further?

 

[pfch]

We’re experiencing the same issue here. Please tell us if you get any information or solutions.
Thanks!

 

[MartinaP]

Same issue here

 

[pfch]

We’re experiencing the same issue here. Please tell us if you get any information or solutions.
Thanks!

Update only on prem hosted instances
Cloud hosted are OK, maybe it's by design for now ?

 

[bitn]

Here is a solution from the German Forum:
https://www.3cx.de/forum/threads/v2...ügbaren-updates-angezeigt.120135/#post-431393

best regards

 

[Mijal]

Same Here not getting update after Version 20.0 Update 1 (Build 731 Release), It happens to machine which are upgraded from V18.

Got the solution from 3CX support, You can SSH into 3CX instance and change the permission of "3cxpbx-testing.list" file using following.
chmod 644 /etc/apt/sources.list.d/3cxpbx-testing.list. You have to do this to all the 3CX instance you are having issue with.

 

[AWS2P]

is it because of a problem in 3cx iso ?