I am not seeing other chats in https://company.3cx.com/webclient

[bayansuren.bayarsaikhan@f]

I dont see other agents chat. Also my account in the call queue but i dont receive any notification and chat on webclient. Is there any way to see all chats for all agents?

 

[Constantinos Constantinou]

Hello @bayansuren.bayarsaikhan@f ,

Update 7 Alpha introduced the "Queue Manager" - "Monitor" functionality. If you are a Queue Manager, you can see the active conversations of the queue agents and interact with the agents by whispering or taking the ownership of the conversation.

 

[bayansuren.bayarsaikhan@f]

I just updated and seeing the Monitor section. but its only works on ACTIVE chats.

My purpose is like an admin on LIVE CHAT. what I want is "I want to see all chats" including OLD, ACTIVE every chat. "all of them". Its very common purpose on every chat apps. I guess 3cx has no chance to see all agents chats on the admin or manager view?.

Hello @bayansuren.bayarsaikhan@f ,

Update 7 Alpha introduced the "Queue Manager" - "Monitor" functionality. If you are a Queue Manager, you can see the active conversations of the queue agents and interact with the agents by whispering or taking the ownership of the conversation.