I cant access my management portal

[Niels Clavaux]

Hoi Peepz,

Since this morning I can no longer reach my management portal so I can not change the setting of my PBX.

In the customer portal only FQDN: Released
FQDN IP: Released

I have been waiting all day, but things are not working. Can someone give me tips?

Thanks for helping.

 

[jimbo59]

How long has it been up? How many calls do you make a month?

 

[Niels Clavaux]

Hoi,

I am sure that i make more than 5 calls. Its up form the 10th of march. I use the pbx a lot. The strange thing is when i call my normal number its normal working. Only i cant access the panel and i cant login the extensies.

 

[bensonave]

Did you try a different browser?

 

[Saqqara]

Try accessing via IP address instead of fqdn

Try http://ipaddresss;5001 and https://ipaddress:5002

Can you ssh to the server ?

 

[cobaltit]

Was this a PBX trial express instance? I believe those shutdown after 30 days.

 

[Niels Clavaux]

Thanks for your help.

I test the options that you give to me. I cant access the ip that 3BX give with the installation, also with port 5001 and 5002.

I make a contract for free for one year, see attachment. I use a check a lot of things, mobile phone with 4G and WiFi. Computer with Chrome, IE, Firefox.

I see with mxtoolbox.com, that there no record for the servername, that the resone that is not working, but why.

Again, for my customers, they can call to the PBX, its fully working, but I cant login to the extensions, and to my admin panel. I think is a dynamic IP, but I don't no what to new ip is.

Can I contact 3cx directly?

Moderator Edit: removed screenshots

 

[NickD_3CX]

@Niels Clavaux
I checked what happened and it seems that someone had removed the binding of your FQDN from your License Key. This resulted in your FQDN not resolving to the Public IP. The rest of the instance was working fine. This does not explain why you couldn't log in using the Public IP, I can only assume you were using the wrong one.

Did you happen to log into customer.3cx.com and release the FQDN from the key?

Anyhow, it should be working now.