It depends which report you're running. I can't see one called 'Inbound/Outbound' (although I have probably just missed it!). Providing us with the report type, along with the information here, may help someone answer your query.
There's an option to "Exclude calls dropped before X seconds" - make sure that is not ticked.
Make sure that (if it's a queue report) the extension is still an agent in the queue. It will only look for current queue members, not historical ones, regardless of whether they were in the queue during the report period.
