I didn't login to my 3cx for 3 months. Now it's deleted

[rdddb4]

Hello,

We use for over 1 year a free 3cx service : https://1749.3cx.cloud/
Today all of the sudden the service stopped working, I can't reset my password and when I login under my google account on the server it doesnt work.
When i try to login on the main site it works but created a fresh account not listing this server.
I can't call 3cx, I can't buy a support ticket and I'm totally stuck.

I googled if the service seems to be down but all seems to be ok.
Is there anyone who can help me ?

I can't select the right system in this thread since it doesn't list it anymore under my account (
https://1749.3cx.cloud/ not 1686 i just created that to test or to see if i was able to buy a support ticket.

Thank you so much.

 

[Alphabetic]

when you log in to https://customer.3cx.com do you see your instance?

Check the email on it and do a forgot password to this email.

 

[rdddb4]

Thank you so much for replying.
Well no, I could not reset my password and when i logged in through the google option it created a whole new account and under systems the old server was not listed.

I'm 1000% sure it's the same email since I received one year ago confirmation emails about the server setup and the account creation.

Once more thank you so much for taking the time to react.
In my opinion the server is down or there are technical difficulties but the weird thing is i can access the link but i can't find it under my account anymore, the account seems freshly created over the old one on the same email ?

 

[Alphabetic]

You need to read what im asking you to do.

Log in to https://customer.3cx.com

go to My Systems

What is the email address you have registered on this system? Try forgot password on this account.

 

[rdddb4]

I'm really sorry but I tried to reply the asnwer.

When I logged in under your link : https://customer.3cx.com through google it created a completely new account.
I'm 100% sure the email i used was already registred and had the old system under it since I used the same email as from the confirmation mails 1 year ago when i set up the https://1749.3cx.cloud/ system which should be under this account.

When I try to reset the password I can login but see the new account without the old system.

 

[Alphabetic]

Have you been using this instance? It may have auto-deleted if its been inactive.

I suspect that the email you've screenshotted is the result of an extension creation rather then the system creation.

The subject should be "Welcome to your 3CX System" (as of today, might have changed back then).

did you have other emails?

I doubt 3CX will give you the full email of the system owner - maybe they'll give a hint?

That password reset email was me, what happens if you reset and log in?

 

[rdddb4]

We have been using it for over more then 1 year and today it stopped working, all 5 phones.
I'm 1000% sure this was created under this email, I got all confirmation mails etc and don't use anyother email addresses.

I reset the login password and end up on the new account page without the old system being displayed.

It's not me being not able to login but the phones suddenly stopping makes me think there is something wrong with 1749.3cx

 

[Alphabetic]

Give this a try then

https://www.3cx.com/contact/

Unless one of the guys is about @KyriacosS_3CX @JohnS_3CX

 

[rdddb4]

I tried that but I can't have support because no license number to put in
When i try to reset the password thorugh the https://1749.3cx.cloud/ forgot password with my email which im 100% sure it's the right one, no email comes in. When on the main site the email comes in but when reset it leads me to a fresh account without this system being listed. The probelm isn't really to be able to login, it's that all phones seem to stopped have working all of the sudden. I just wanted to login to be able to see / find out more information.

I can create a new account but all internal routings, sip trunks etc. are really hard for me to find this out again

 

[rdddb4]

The phones stopping all of the sudden makes me think something is wrong with the hosted 3cx 1749 cloud server.
Thank you once more for your support Alphabetic !

 

[rdddb4]

From this timestamp in log the problem started making me think something is wrong with the 1749 3cx cloud instance ?!

CRIT | 20250911-152724.820 | 3CX | SBC | 5840 | Log.cpp:158 | ====================== 3CX SmartSBC 18.1.36 @ DESKTOP-L00KRG9 ======================
CRIT | 20250911-152724.821 | 3CX | SBC | 5840 | Log.cpp:159 | Log started: type = file, level = ERR, size = 104857600, resip = ERR, remote = -1
CRIT | 20250911-152724.831 | 3CX | SBC | 5840 | Bridge.cpp:28 | System Clock: resolution 0 microseconds, not monotonic
CRIT | 20250911-152724.893 | 3CX | SBC | 5840 | RPiTunnel.cpp:373 | Running in console mode
ERR | 20250911-152725.116 | 3CX | SBC | 5840 | TunnelTcp.cpp:601 | Tunnel connection to [ V4 188.166.63.78:5090 TCP ] is disconnected; error: Connection is terminated by peer - while begin to read a packet from tunnel
ERR | 20250911-152725.116 | 3CX | SBC | 5840 | TunnelTcp.cpp:305 | Bridge failure on : Connection is terminated by peer - while begin to read a packet from tunnel
ERR | 20250911-152731.172 | 3CX | SBC | 5840 | TunnelTcp.cpp:601 | Tunnel connection to [ V4 188.166.63.78:5090 TCP ] is disconnected; error: Connection is terminated by peer - while begin to read a packet from tunnel
ERR | 20250911-152731.172 | 3CX | SBC | 5840 | TunnelTcp.cpp:305 | Bridge failure on : Connection is terminated by peer - while begin to read a packet from tunnel
ERR | 20250911-152737.233 | 3CX | SBC | 5840 | TunnelTcp.cpp:601 | Tunnel connection to [ V4 188.166.63.78:5090 TCP ] is disconnected; error: Connection is terminated by peer - while begin to read a packet from tunnel
ERR | 20250911-152737.234 | 3CX | SBC | 5840 | TunnelTcp.cpp:305 | Bridge failure on : Connection is terminated by peer - while begin to read a packet from tunnel
CRIT | 20250911-152743.277 | 3CX | SBC | 5840 | RPiTunnel.cpp:390 | Stopping: Maximum number of connection attempts reached
CRIT | 20250911-152743.733 | 3CX | SBC | 5840 | RPiTunnel.cpp:385 | ** Main console thread exits.

 

[AWS2P]

is your SBC always in V18 release?
What kind of pc do you use for it ?

 

[rdddb4]

Hi Aws2p, it was all working and all of the sudden I can't reset my password or call.
It's using a windows 7 or 10 pc if i remember right, it worked over years.
I'm quite sure since i cant reset my password, cant find the the server back and phones stopped working that something is wrong with the cloud instance.

Here is my config if you wish i can send you the password so you can try, im pretty sure this is from 3cx side as all of the sudden everythign stopped working.

# Automatically generated SBC config file.
# This file is rewritten on every restart so don't try to edit it.

[General]
ReconnectInterval=5 # seconds
PrintStatsInterval=60 # seconds
FailoverInterval=120 # seconds
GiveupTimeout=300 # seconds
Hash=1

[Log]
#Type=file # optional: cout, cerr, file (default), syslog (only for Linux)
Level=ERR # optional: NONE, CRIT, ERR, WARNING, NOTICE, INFO, DEBUG, STACK, VERBOSE
#Resip=ERR # optional: same as Level
#File=
Size=100M # limit file size (up to 4G): 0 - no limit, nU - n units (G for gigabytes, M for megabytes, K for kilobytes)

[Bridge/123456]
ID=123456
Password="xxxxxxxxxxxxxx" # must match SBC's password set in the MC
SecurityMode=1 # 0 - TCP, 1 - TLS
TunnelAddr=1749.3cx.cloud # remote 3CX Tunnel TCP address
TunnelPort=5090 # remote TCP port (default: 5090)
PbxSipIP=1749.3cx.cloud
PbxSipPort=5060
LocalSipAddr=0.0.0.0 # 0.0.0.0 to auto detect on start
LocalSipPort=5060
LocalSipOnly=0
FirstRtpPort=20000
NumRtpPorts=64
ProvLink=https://1749.3cx.cloud/sbc/sj7wiZNMl4PJ

# End of 3CX SBC config file

 

[rdddb4]

Can't shoot support a message neither buy paid support..
The submit button doesn't do anything :

 

[rdddb4]

First one to solve this I will send 100 usd by invoice / crypto or whatever. I guess somebody with the right priveleges could simply see what's going on. But I can't call / mail / buy support or send a contact form message.

 

[rdddb4]

When i try to login with the mail it was registred under (100% sure because match the email confirmation / registration etc.) thorugh the cloud link it says : POST https://1749.3cx.cloud/connect/token 401 (Unauthorized)

So https://1749.3cx.cloud/ don't accept login anymore, phones not working etc. and I really don't have any possibility to buy support or look further myself

 

[DanH]

I'm in the same boat. 3CX has been working fine for about 5 months and all of a sudden at about 10AM CST it stopped working. I tried logging in with my memorized user and it won't allow me to log in. I tried an incognito tab as well and no luck. The forgot password feature is not sending out emails.


SBC logs:

ERR | 20250911-111824.113 | 3CX | SBC | 11052 | TunnelTcp.cpp:601 | Tunnel connection to [ V4 64.23.174.249:5090 TCP ] is disconnected; error: Connection is terminated by peer - while begin to read a packet from tunnel
ERR | 20250911-111824.113 | 3CX | SBC | 11052 | TunnelTcp.cpp:305 | Bridge failure on : Connection is terminated by peer - while begin to read a packet from tunnel

 

[rdddb4]

Yes there seems to be an error from their side I suppose.. Maybe post your subdomain here also so they can have a look something is wrong from 3cx side but I can't buy support or reach anyone since contact form doesnt work. Good to hear I'm not the only one, lets hope and wait for support here.

 

[DanH]

I logged into portal.3cx.com and the instance is no longer listed.



https://1771.3cx.cloud/

 

[DanH]

The weird thing is a friend has the same 3CX instance type and it is working fine. I just logged in.