Solved I have a client on the cloud with version 18 and I will move this client to another cloud provider with version 20

[samehJABRI]

Hello,

I have a client on the cloud with version 18 and I will move this client to another cloud provider with version 20,
how can I do that?

Best Regards

 

[TheodorosG_3CX]

Ensure first that the PBX is on the latest build of V18 and all steps of this guideline are followed.
Then just create a full backup and restore it while installing the latest V20 ISO.

 

[samehJABRI]

The PBX is in the latest version v18, from which I took a backup. I created a PBX V20 that runs on Windows, and I put a backup. However, when I attempt to log in, I am not granted the necessary permissions. Login and password are incorrect. Knowing that it is correct, I log in with it on the old PBX.

 

[TheodorosG_3CX]

In V20 you need to login with the credentials of the assigned System Owner extension and the email of this user must be unique.

 

[samehJABRI]

Yes, he has the advantage of being the owner of the system and the email is his own unique.

 

[Alphabetic]

Did you add the IP of the new location under console restriction before you took a backup?

try logging in to the admin console from the old location.

 

[TheodorosG_3CX]

What is the exact error?
Have you reset password?

 

[samehJABRI]

the problem is solved, thank you

 

[Alphabetic]

the problem is solved, thank you

How?