I have a issue with ring groups - Help

[LocalAg02]

Let me first start my saying I think this has changed from previous versions. Here is the setup. I have a ring group with about 8 extensions assigned. When we receive a call all extensions ring. Works correctly. The problem comes in when we have to calls come in at the same time. One call rings the extension. The other call goes to whatever you have set for no answer. Our Cisco SIP enabled phones have two lines on each phone. Why does the second call not ring line 2? In previous versions I thought it did ring line two on the phones? Any information would be greatly appreciated.

 

[LocalAg02]

I think we figured it out. Line2 was not provisioned even though we had it set in the config file. We manually went in and fixed the problem and it seems to be working. Hope this help someone out there.

 

[LocalAg02]

Well that still does not work. I cant get Line2 to ring on the phone when someone is on Line1. Any suggestions?

 

[radcomp]

i had a simalar problem try setting 3cx ext settings to take status from phone and that should fix it


regards
Josh
Radcomp