Solved I migrated my account to Digital Ocean now down

[gmweb]

I received an email from 3CX to migrate the account to Digital Ocean so I did. Now my system is down. I assume because of the IP address change but I cannot figure out where to update it. I use Skyetel for the number provider. Does this need to happen on the phone or with Skyetel? Any help that can be provided would be great.

 

[Charles_3CX]

Hi there, the machine is reachable from our side, and we can reach the management console, what exactly is the issue, please?

 

[gmweb]

Our phones are showing SIP Register Failed and we are not able to make calls.

 

[Charles_3CX]

Are you using a 3cx SBC or router phone to connect them to the 3cx hosted instance? Which phones and firmware level are they, please?

 

[gmweb]

They seem to be good now. Not sure what happened. Thanks for your responses.

 

[Charles_3CX]

I am glad that this is now working for you.