Unsupported i32V Ring Group Not working

[Jeff Koertzen]

Hello everyone,

I have an i32V that we have setup at our door. We have a Ring Group that is supposed to call 3 users, but only one has been getting the calls. I purchased 3 i53W "indoor stations" which I have also added to the Ring Group. I tested the system, but I found that while it calls all three of the indoor stations, two immediately indicated it as a missed call, my cell phone indicated it as a missed call, and on one of the devices it kept ringing until it was answered.

Could this be a configuration issue? The three users are all using Teams via SBC, which shouldn't affect the Ring Group, I don't think. And to be clear, the Ring Group wasn't calling all three of the members of the Ring Group even before the indoor stations were introduced.

Thanks,
Jeff

 

[JohnS_3CX]

Hi Jeff,

We don't have support for any of the models being used so can't provide help when it comes to the expected behavior of those devices.

You description indicates the call was already answered by the device that kept ringing - even though to you it appeared that it kept ringing. This can be confirmed by checking your active calls panel before answering.

 

[leejor]

I would also check the Activty Log (Verbose) , to see if it provides more information on the behavior.