Hello everyone,
We have a question. We are trying to make an application in 3CX which can call customer automatically.
We want to include to it a logic or find a way to identify when 3CX calls a customer(automatically) then the system should be able to identify the customer's voice and transfer the call to a concerned agent. On the other hand, if the customer couldn't pick up the phone and we get a return voice mail then we should be able to route the call to the next customer.
In fine, a logic / system which can identify if the system is a human or a computer who is responding.
Regards,
ZS
We have a question. We are trying to make an application in 3CX which can call customer automatically.
We want to include to it a logic or find a way to identify when 3CX calls a customer(automatically) then the system should be able to identify the customer's voice and transfer the call to a concerned agent. On the other hand, if the customer couldn't pick up the phone and we get a return voice mail then we should be able to route the call to the next customer.
In fine, a logic / system which can identify if the system is a human or a computer who is responding.
Regards,
ZS
