- Joined
- Aug 17, 2012
- Messages
- 23
- Reaction score
- 5
Hi,
I'm not sure if this is possible, but hopefully the following will explain the functionality I'm hoping 3CX V16 latest edition already has.
We're in the process of setting up a hosted 3CX solution for a client. Calls will be coming into an IVR, giving the caller three options... 1 for Sales, 2 for Restaurant Booking, 3 for Accounts etc.
The calls will be routed to associated Ring Groups, with a few extensions in each. I'd like the extensions within those ring groups to be able to know what option the caller pressed to reach them. So for example if they press 1 for Sales, the extension would show the call has come in through Sales. Hope that makes sense.
The quick testing I've done, showed the IVR name on the extension display, so not really what I'm looking for. Is this possible?
Best Regards
Dave
I'm not sure if this is possible, but hopefully the following will explain the functionality I'm hoping 3CX V16 latest edition already has.
We're in the process of setting up a hosted 3CX solution for a client. Calls will be coming into an IVR, giving the caller three options... 1 for Sales, 2 for Restaurant Booking, 3 for Accounts etc.
The calls will be routed to associated Ring Groups, with a few extensions in each. I'd like the extensions within those ring groups to be able to know what option the caller pressed to reach them. So for example if they press 1 for Sales, the extension would show the call has come in through Sales. Hope that makes sense.
The quick testing I've done, showed the IVR name on the extension display, so not really what I'm looking for. Is this possible?
Best Regards
Dave
