If number new, doesn't record as activity in Dynamic 365

[mohammad01]

Hi
IF Number saved in dynamic 365 Contact, after call finish, created phone activity as well. but if number is new and not saved in contact, we dont have any phone activity in dynamic crm.
whats the problem?
thanks.
system: 3CX Client (CRM integration) + Dynamic 365 on-prime

 

[edossantos]

In v16 we're including the Call Journaling feature for Dynamics 365. You can try the feature using the alpha:
https://www.3cx.com/blog/releases/pbx-instance-manager-alpha-2/
https://www.3cx.com/docs/dynamics-crm-integration/

 

[mohammad01]

thanks for your answer.
Any configuration for D365 on-prime? as I said we used On-prime version.

 

[edossantos]

For on-premise installations, only the client side plugin can be used. Unfortunately we have deprecated that integration, so if you need any change to the scripts, you will need to do them yourself.