Import DIDs - Error Message (Import failed - StartIndex cannot be larger than length of string)

[Alan9846]

Hi All,

I am trying to import a load of DIDs into 3CX using the import function under:

Management Console - Inbound Rules - Import

No matter what I try, I am getting an error message as follows:

StartIndex cannot be larger than length of string.

If I click on the 'Add DID Rule' button and try it manually, it says:

Warning
In order to add an Inbound Rule, a SIP Trunk must be created first.
Go to SIP trunks and Add SIP Trunk.

which makes sense, since the DIDs don't yet exist.

If I add a DID manually in the SIP Trunk settings, I can then add it manually under inbound rules, but that means typing in each DID one at a time in the SIP Trunk settings (not an appealing option), rather than importing from a CSV file.


What am I doing wrong? How do I import all the DIDs?

Thanks,

Alan.

 

[CentrexJ]

Hi All,

I am trying to import a load of DIDs into 3CX using the import function under:

Management Console - Inbound Rules - Import

No matter what I try, I am getting an error message as follows:




If I click on the 'Add DID Rule' button and try it manually, it says:



which makes sense, since the DIDs don't yet exist.

If I add a DID manually in the SIP Trunk settings, I can then add it manually under inbound rules, but that means typing in each DID one at a time in the SIP Trunk settings (not an appealing option), rather than importing from a CSV file.


What am I doing wrong? How do I import all the DIDs?

Thanks,

Alan.

enter a few manually, export them and then review the export and make a new import file for the rest. Something isn’t written correctly or it would work fine. The export of valid rules will show you the way 3CX needs it best.

 

[Alan9846]

Hi CentrexJ,

Good call - I just created two DIDs, exported to CSV, deleted the two from 3CX, re-imported the CSV, and it worked, so clearly something is wrong in the CSV file that I had created.

I will just use that export as the template, and ignore the one I downloaded from the 3CX website.

Thanks,

Alan.