We use the Office365 sync and every night it imports / syncs users, it also syncs the Mobile field.
Issue is that the numbers aren't standard, some are 587-123-4567, some are +1 5791234567, so it's mixing spaces, dashes, plusses.
We have mobile phone fallback for all extensions and E164 processing enabled, but it fails when the user doesn't have a properly formatted number in the mobile field, the errors we're seeing are:
05/30/2023 9:56:42 AM - [CM303006]: There's no outbound rule for external number '+1 4031234567' defined
05/30/2023 9:56:42 AM - [Flow] Target endpoint for +1 4031234567 can not be built!
05/30/2023 9:56:42 AM - Call to T:Extn:101@[Dev:sip:[email protected]:5483;rinstance=88d0664b24e1b025] from L:307.1[Line:10001<<5878904770] failed, cause: Cause: 486 Busy Here/INVITE from 127.0.0.1:5483
05/30/2023 9:56:42 AM - [CM503003]: Call(C:307): Call to <sip:[email protected]:0> has failed; Cause: 486 Busy Here/INVITE from 127.0.0.1:5483
05/30/2023 9:56:42 AM - [Flow] Target endpoint for +1 4031234567 can not be built!
When I fix the number manually without the space, it's fine.
How do we santize the incoming numbers?
2nd problem, which I think is a much bigger bug, those extensions are set to do multi Ring my mobile simultaneously, but it won't ring the extension either, it will simply disconnect the call. To clarify, when I dial the extension 101 directly, or disable Ring my mobile simultaneously for that extension, it does work.
Issue is that the numbers aren't standard, some are 587-123-4567, some are +1 5791234567, so it's mixing spaces, dashes, plusses.
We have mobile phone fallback for all extensions and E164 processing enabled, but it fails when the user doesn't have a properly formatted number in the mobile field, the errors we're seeing are:
05/30/2023 9:56:42 AM - [CM303006]: There's no outbound rule for external number '+1 4031234567' defined
05/30/2023 9:56:42 AM - [Flow] Target endpoint for +1 4031234567 can not be built!
05/30/2023 9:56:42 AM - Call to T:Extn:101@[Dev:sip:[email protected]:5483;rinstance=88d0664b24e1b025] from L:307.1[Line:10001<<5878904770] failed, cause: Cause: 486 Busy Here/INVITE from 127.0.0.1:5483
05/30/2023 9:56:42 AM - [CM503003]: Call(C:307): Call to <sip:[email protected]:0> has failed; Cause: 486 Busy Here/INVITE from 127.0.0.1:5483
05/30/2023 9:56:42 AM - [Flow] Target endpoint for +1 4031234567 can not be built!
When I fix the number manually without the space, it's fine.
How do we santize the incoming numbers?
2nd problem, which I think is a much bigger bug, those extensions are set to do multi Ring my mobile simultaneously, but it won't ring the extension either, it will simply disconnect the call. To clarify, when I dial the extension 101 directly, or disable Ring my mobile simultaneously for that extension, it does work.
