Inappropriate Line Busy Message

[Bob]

Hi,

When all my outside lines are busy and the next user dials “9”, the voice response is “<3 tones> The person your calling is unavailable, please try again”.

Shouldn’t this be more like “All outside lines are busy, please try again later”.

 

[Ralph]

Change the wav file

You may be able to track down the .wav file used for that event and change it. Although, you should probably make certain that the same .wav file isn't used for other events as well :shock:

 

[Costas3CX]

Are you using X-lite?Because I suspect this is an xlite message not 3cx message...

 

[Bob]

Yep, that's it. X-Lite is posting the message, not 3CX.

I can see this when I used the 3CX Phone instead.

btw: Any recommendations on another softphone to try? I'd like a free one that can create a conference.

 

[Costas3CX]

Maybe you can try SJ? Don't remember if its free.