Inbound and outbound rules suddenly disappear

[Chris Fella]

We have had a problem at a customers starting yesterday when they reported they could not make or recieve any calls. On investigate we found that all the in and outbounds rules were missing. We restored the system and all was fine for a few hours then they inbound rules disappeared.

This has now happened 4 time since yesterday afternoon.

I have raise a ticket but wanted to know if anyone else has had the issue.

This is very concerning and very annoying for the customer.

 

[Saqqara]

Not heard of this before, what version of 3CX are you running

Maybe worth checking extension permissions to see if anyone has access 'General System Administration'

I would also change the main user account password for the management console

 

[Chris Fella]

latest 16.1 debian

 

[Chris Fella]

I changed the admin password and IP restriction the console

 

[Chris Fella]

happened again after this

 

[JohnS_3CX]

Hi Chris,

Do you have a Restore Schedule or Failover enabled by any chance under you backup options?

 

[Chris Fella]

no neither. Scheduled backup yes weekly

 

[JohnS_3CX]

Are there any extensions that might have rights to access the management console?

 

[Chris Fella]

I do not believe so. Also I would get an email if any user logged into the Management console.

I find it amazing that they don't email when the admin login into the console.

 

[Chris Fella]

We have had another instance of odd behaviour today, our Main incoming call route was changed to point back to the supplier's telephone number.

Somethings happening here odd. I have logs however I do not want to post on the public forum, please can we have a call URGENTLY

01223493500

 

[JohnS_3CX]

Hi Chris, the forum does not offer commercial support. As a Silver Partner you can contact Support by phone directly.