Inbound call dropped - no quality report available

[A.Takacs]

We are having a recurrent issue with inbound calls (and only inbound) being dropped after a few seconds

A typical example here





The call is being answered on ext 26, they talk for a few seconds and seemingly the call is closed by the 3CX (the SIP provider sees a BYE message). The user did NOT hang up for sure.

Then the call is repeated and everything goes as expected. This happens on approx 2-3% of inbound calls and is obviously unsettling.

I have enabled the call monitoring for all extensions but no report is available for this specific call...

Any insight / suggestion most welcome.

 

[KyriacosS_3CX]

Hi,

If this happens every day or two, running debug log for few days might help trace it.

Is this just to one extension? Any chance their IP phone is failing, maybe a bad button and nothing more. Or connectivity issue to their IP/Soft phone causing the call to drop?

Best,
KS.

 

[A.Takacs]

Hi

Thanks for follow up - it is happening with any phone, seemingly randomly. I have enabled debug logs and obviously no incident since

 

[KyriacosS_3CX]

Well, hopefully the debug log scared the problem away If you do capture an incident, hopefully we will se the cause.