Inbound call generates busy signal

[kflorian]

A few days ago I discovered that my Vitelty account had been compromised.

I deleted the existing subaccount and created new subaccount.

I added an IP Address endpoint in Vitelity (I know, it should have been there from get-go)

The PBX correctly registers with Vitelity and I can make outbound calls but all inbound calls generate a busy signal.

I made no changes on 3CX server and I'd never set anything on my router...it "just worked" when I installed 3CX a few months ago.

What did I break and how do I fix it?

Ken

 

[kflorian]

okay...step one accomplished!...update routing method in Vitelity but now I'm getting the "We received 'CONGESTION' which usually means your server or device does not recognize the number being dialed."

 

[leejor]

I would check the 3CX Activity log for error messages.