Inbound Call issues at night

[Sheps]

Howdy,

I am experiencing some weird messages in our 3CX log when the system is outside of office hours. The system appears to be attempting to send any incoming calls to Extension 98(fake operator extension) instead of ending the call as I have specified in the inbound port setting.

We are using 3CX 11, with a Grandstream 4108 connected to 5 analog lines.

The Grandstream's ports are set to Forward to a Ring Group during the day and to drop the call at night as we are using our old Nortel for our After Hours Call Escalation until we have something working for the 3CX.

Has anyone experienced this before or have any ideas as to what could be causing it? I have attached the relavant section of the PBX logs to give a little more information. Ignore the unknown caller id as the Nortel picks up before the Caller ID can be read by the Grandstream.

07-08-2012 23:31:10.129 Leg L:303.1[Line:10005<<unknown] is terminated: Cause: 200 BYE from PBX
07-08-2012 23:31:10.088 [CM503020]: Call(C:303): Normal call termination. Call originator: Line:10005<<unknown. Reason: Disabled by Forwarding Rule
07-08-2012 23:31:10.088 [CM503016]: Call(C:303): Attempt to reach <sip:[email protected]:5060> from Line:10005<<unknown has failed. Reason: Busy
07-08-2012 23:31:10.087 [CM505002]: Gateway:[Shaw] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4108 (HW 2.0, Ch:5) 1.3.4.13] PBX contact: [sip:[email protected]:5060]
07-08-2012 23:31:10.086 [CM503001]: Call(C:303): Incoming call from Line:10005<<unknown to <sip:[email protected]:5060>
07-08-2012 23:31:10.080 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10005 forwards to DN:98

 

[leejor]

07-08-2012 23:31:10.080 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10005 forwards to DN:98

This would seem to indicate that there is a rule, that you might be overlooking.

 

[craigreilly]

Maybe on the trunk - the settings for inbound calls -
VOIP/PSTN Gateway/Gateway Name/Virtual Extension ->
There is "Office Hours" then just below that is "Apple the same routing logic outside of office hours"

 

[Sheps]

The End call is set on the trunk itself for out of office hours, not on anything else.

There was a port with the same port ID before and I am wondering if something got hung up in there. Is there a raw file where I can check for rules or do I have to dig into the database?

 

[lneblett]

Rather than dig around, perhaps you can change the rule to something entirely different for a few minutes and then change the clock and stop and restart the 3cx services and see what happens. If all, is well, then try changing back to your desired settings and test again. If that works, then simply change the clock and stop and restart services again.....to be on the safe side.