Inbound call routing based on Contacts list

[tech10]

Good morning all,

Is it possible to have an inbound rule that routes a call differently based on the presence of the caller in my 3CX Contacts? This would be handy for dealing with telemarketers - non-contacts get the Digital Receptionist, contacts ring right through...

 

[VoIPTools]

This is possible with a Call Flow Designer application, but the tricky part is gaining access to the 3CX Contacts.

Gaining access to the contacts is not possible without some external process -- either finding a way to automate exporting contacts to a database, or using c# code to query the 3CX Call Control API.

Either option is going to take some effort.