Inbound call routing issue

[GLMCC]

Hi

We will soon be porting our 20 numbers to a new SIP provider and they have provided us with a test number which was working when we tested it in July 2019. Due some issues we didn't move to the new provider but will be doing so next week.

We have applied all 3CX updates since July as they were released and are now on version Pro 16.0.461.

The test number was working fine in July but now there is an issue. We have an inbound rule setup so that calls to the test number go straight to my voicemail. The issue is that when calling the test number instead of following the inbound rule it is following the rule set in the SIP trunks settings (Route call to) which is set to end the call.

Why has it started doing this when we have made no changed since July apart from applying 3CX updates. I have attached images of the inbound rule and the SIP routing screen.

 

[leejor]

If the call is not following the DID inbound rules, check the 3CX Activity Log to see if the DID number now being sent, matches the number in your rules. If you failed to use wildcards, at the beginging of the DID number, then recent number format changes, made by your provider, may be causing 3CX to revert to the default routing.

See...
https://www.3cx.com/community/threads/inbound-did-routing-issue.60069/

 

[GLMCC]

@leejor spot on...thanks.

The manual from the provider which is for v15 says to enter the ddi number without the + at the start but the activity log is saying the number is with a +.

Adding the + to the DDI has fixed the issue.Thanks for the advice,