Hello,
I'm having a weird issue lately where whenever someone call one of our DID (one that is routed to my specific extension directly), I receive 2 calls at the same time, and in the Dashboard it shows as 3 incoming calls.
This has only been happening for the last week or two. No changes have been made whatsoever in the system. Out of 18 DIDs we have on the same SIP trunks/provider, only my DID is doing this.
Here are some example calling myself from my personal cellphone (phone number/name hidden)
In the call log.
1st entry shows as: My personal number (my 3cx extension) to My direct DID in 3cx
2nd entry: 3cx Company name (my personal number) to my name (my 3cx extension)
3rd entry: My Personal number (my personal number) to my name (my 3cx extension)
In a normal case (if I try to call any other DID we own), only the 3rd entry shows
In the dashboard
Relatively same thing.
1st entry: Personal number + personal number > My name my extension
2nd entry: Personal number My extension > My name +my 3cx direct DID
3rd entry: Company Name + personal number > My name my extension
And finally when I receive the call
1st one shows "Company name
My personal number"
2nd one shows "My personal number
My personal number"
If I pick up the top one, then all 3 calls get picked up in the Dashboard. If I pick up the bottom one, then the other two calls disappears and I get a missed call notifications.
I've tested this with other Direct DID we have setup all in the same way in the system, and none of them have issues. Only mine for some reason.
I'm having a weird issue lately where whenever someone call one of our DID (one that is routed to my specific extension directly), I receive 2 calls at the same time, and in the Dashboard it shows as 3 incoming calls.
This has only been happening for the last week or two. No changes have been made whatsoever in the system. Out of 18 DIDs we have on the same SIP trunks/provider, only my DID is doing this.
Here are some example calling myself from my personal cellphone (phone number/name hidden)
In the call log.
1st entry shows as: My personal number (my 3cx extension) to My direct DID in 3cx
2nd entry: 3cx Company name (my personal number) to my name (my 3cx extension)
3rd entry: My Personal number (my personal number) to my name (my 3cx extension)
In a normal case (if I try to call any other DID we own), only the 3rd entry shows
In the dashboard
Relatively same thing.
1st entry: Personal number + personal number > My name my extension
2nd entry: Personal number My extension > My name +my 3cx direct DID
3rd entry: Company Name + personal number > My name my extension
And finally when I receive the call
1st one shows "Company name
My personal number"
2nd one shows "My personal number
My personal number"
If I pick up the top one, then all 3 calls get picked up in the Dashboard. If I pick up the bottom one, then the other two calls disappears and I get a missed call notifications.
I've tested this with other Direct DID we have setup all in the same way in the system, and none of them have issues. Only mine for some reason.
- 3CX Version, Enterprise Annual Build 18.0.9.31
- Server OS, Debian 10
- Is the 3CX Server Hosted and where? Hosted in Lightsail
- Trunk Provider or VoIP Gateway Make/Model, Voicemeup
- Has the Firewall Checker passed: YES
